Privacy Policy

Information We Collect

We gather information that enables us to deliver, personalise and continuously improve the services we offer. This includes details you share during registration and account verification, such as your full name, date of birth, residential address, email address and telephone number. Payment information including card details and banking records is also collected solely to process deposits and withdrawals.

Technical information is gathered automatically whenever you visit or use our platform. This may include your IP address, browser type and version, device operating system, pages viewed, time spent on the site and referral sources. Location data may be collected where necessary for regulatory compliance and to ensure we offer only services available in your jurisdiction.

How We Use Your Information

Information is used to create and manage your gaming account, verify your identity, process financial transactions and provide customer support. We also use it to meet strict legal and licensing obligations, prevent fraud, enforce responsible gambling measures and maintain the integrity of our platform.

Where you have consented, we may send personalised communications about new games, promotions and special offers. You can adjust these preferences at any time through your account settings or by contacting support. We do not sell your personal information to third parties for their marketing purposes.

Sharing and Disclosure

Information may be shared with trusted service providers who assist in operating our website, conducting identity and age verification, processing payments, hosting data, and providing analytical services. All such partners are contractually bound to protect your information and may only use it for the specific purposes we authorise.

We may also disclose information when required by law, regulation or licensing authorities, or to protect the rights, property and safety of CrownSlots Casino, our players and the public. This includes cooperation with responsible gambling organisations and regulatory bodies when necessary.

Cookies and Tracking Technologies

Our platform uses cookies and similar tracking technologies to remember your preferences, analyse traffic, measure performance and provide a smoother experience. Essential cookies are required for the site to function properly, while others help us understand how visitors interact with our content.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of some features on our site. We regularly review our use of these technologies to ensure they remain necessary and proportionate.

Data Security

We maintain appropriate technical and organisational safeguards to protect your personal information from unauthorised access, accidental loss, misuse or alteration. Secure encryption is used for all sensitive data transmitted between your device and our servers, and access to personal information is restricted to authorised personnel only.

While we strive to protect your information, no system can guarantee complete security. We encourage you to use strong, unique passwords and to keep your login details confidential.

Your Rights

You may request access to the personal information we hold about you, ask for corrections to inaccurate details, or request deletion of your data where we no longer have a legitimate reason to retain it. You can also object to certain types of processing or withdraw consent where that is the legal basis for our use of your information.

To exercise these rights, please contact our customer support team with sufficient information to verify your identity. We will respond to your request within a reasonable timeframe and in accordance with applicable Australian privacy laws.

Retention of Information

We keep personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes and enforce our agreements. Once retention is no longer required, we securely delete or anonymise the information.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices, technology or legal requirements. The revised version will be posted on this page with an updated effective date. We recommend reviewing the policy periodically so you remain informed about how we protect your information.

Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the way we handle your personal information, please contact our support team through the live chat facility or email address available on our website. We take every inquiry seriously and aim to respond promptly and transparently.